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Refund Policy
XP Venture Labs’ refund policy allows users to make purchases with confidence and security.
Refund Policy
1. Refunds & Exchanges
All e-commerce and software solutions supported by XP Venture Labs will maintain a 30-day refund or exchange window for most eligible transactions, unless otherwise specified by the platform’s individual terms. Refunds or exchanges must be requested within 30 days of the original purchase date.
Effective Date: 01/01/2022
XP Venture Labs ("we," "us," or "our") is committed to supporting safe, secure, and transparent e-commerce and software experiences for all clients and end users of the solutions we develop or manage. While XP Venture Labs does not directly sell products or operate consumer-facing e-commerce stores, all e-commerce platforms, software products, and digital solutions developed, maintained, or supported by us are expected to adhere to the following refund standards and practices.
If you are a customer or end user seeking a refund for a purchase made through one of our supported or managed platforms, please review the applicable refund process outlined below.
2. Eligibility for Returns
Refund eligibility is determined based on the nature of the transaction and product type. Generally:
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The digital or physical product must be unused, unactivated, or not downloaded beyond the point of use.
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Subscription-based software or service refunds may be prorated based on usage.
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Custom-built or personalized software, integrations, or configurations (including bespoke systems or tailored applications) are non-refundable once delivered or deployed.
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Service retainers and consulting fees are non-refundable once work has commenced, unless otherwise agreed upon in writing.
3. Refund or Return Process
To initiate a refund or return request for a transaction made through a platform or system supported by XP Venture Labs:
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Contact the Platform’s Support Team. Please reach out to the customer service or support contact listed on the respective platform or system where the purchase was made.
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Escalation to XP Venture Labs (If Applicable). If the request relates to a technical issue, system malfunction, or unresolved refund process through one of our supported platforms, you may contact our team at (info@xpventurelabs.com) with details including the platform or site name, order or transaction ID, and description of the issue and refund reason.
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Verification & Authorization. Our team will coordinate with the relevant platform administrators to verify the transaction and ensure that the refund process follows the applicable refund policy and technical requirements.
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Processing. Once approved, refunds are typically processed within 7–10 business days, depending on the payment provider and platform policies.
4. Non-Refundable Services
The following are not eligible for refund or return through XP Venture Labs or its supported platforms:
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Custom or proprietary software builds.
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Completed consulting or development services.
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Special-order integrations, prototypes, or beta deployments.
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Maintenance retainers or service agreements once work has begun.
5. Defective or Faulty Software
If a software product or system we developed or maintain experiences defects or fails to perform as intended, please contact us immediately at (info@xpventurelabs.com).
Our team will:
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Investigate the issue promptly
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Repair, replace, or patch the software at no additional cost if the issue stems from a verified defect within our scope of work
6. Contact Us
If you have questions or concerns about this Refund Policy, please contact us at info@xpventurelabs.com.
This Refund Policy was last updated on 11/15/2024.
